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Quality guarantee

The quality you expect or your money back


That's our guarantee. When you know and love a brand of pet product, it's important to get what you expected.

This is our promise to you:
  • The exact brand you ordered,
  • From the same manufacturer,
  • With the same ingredients,
  • At the same dosage,
  • Just like what you would buy from your vet,
  • 100% genuine, no imitations (EPA's genuine product check instructions)
If you believe you didn't receive the quality of product you expected, we promise to do the following.
  • Accept return of the product,
  • With a full refund,
  • Pay up to 5% of the product price in return shipping costs, (upon safe arrival of returned item)
  • Do it with a smile
But only if;
  • There is a maximum 1 dosage used in the returned item(s)
  • Items are sent back within 30 days of original delivery date
All products are;
  • The same medications as what you buy from your veterinarian
  • Fresh as possible with long expiry dates due to our high volume of sales
  • Delivered free, directly to your door